FAQ
Organization of relocation
How do I know how many boxes and pallets I need?
It is best to use our moving calculator
Where can I get pallets?
We will deliver as many pallets as you need to your home before your move. During the ordering process, the pallets are automatically placed in your shopping cart. You can edit the quantity via the shopping cart.
What are the dimensions of a pallet?
Euro pallet = 120 x 80 x 14.4 cm (L x W x H)
Disposable pallet = variable size up to max. 2 m length
How much can I load on a pallet?
Five rows of four moving boxes each can be stacked on a pallet, meaning that a total of up to 20 boxes can fit on one pallet.
The pallet can be loaded with up to 600 kg.
What do I do if I later realize that I have too many or too few boxes?
You can easily reorder boxes through our shop.
You can return unused boxes within the cancellation period. Please see our terms and conditions.
Can I also have furniture and other large items transported?
Anything that fits on a Euro pallet or disposable pallet and can be secured on it can be transported.
Are there any weight or size restrictions for the pallets to be transported?
A pallet can be loaded up to 2 m high and carry up to 600 kg.
What is the best way to load the pallet and how can I secure everything?
It is best to use stackable boxes. You can find these in our shop.
To secure your packed pallets for transport, it is best to use stretch film, which you wrap around the pallet and the moving boxes. You can also secure large objects with tension straps. Optionally, you can pad empty spaces.
To protect against rain, you can either put a pallet cover over it or wrap your load completely in stretch film.
You can find stretch film, tensioning straps and padding material in our shop .
You can find instructions on how to secure it here
How do I pack delicate or fragile items?
What are the differences between the different moving boxes?
Can I return the pallets after the move?
Insurance
What exactly is insured?
How do I report a damage?
Shop
How can I return an item?
Who pays the return costs?
How long does delivery take?
How much are the shipping costs?
Can I order moving materials without booking a transport?
The invoice
Are there any additional fees I should consider when moving?
Can I deduct the invoice from my taxes?
Storage
Where are my pallets stored?
Are my stored pallets protected from moisture?
How long can my pallets be stored for?
How safe is the storage location for my pallets?
Parking space
Where do I put my packed pallet?
How do I protect my moving goods from adverse weather conditions?
Are there any special requirements for loading and unloading pallets?
Damit deine Paletten ohne Probleme in das Transportfahrzeug geladen werden können ist es wichtig, dass sie so abgestellt sind, dass sie mit einem Hubwagen leicht zugänglich sind.
Die wichtigsten Voraussetzungen für den Abhol- und Lieferort sind:
- ebenerdig Platz (z. B. Garage ohne Stufe, breiter Hausdurchgang)
- der LKW-Fahrer kann mit einem Hubwagen einfach auf- und abladen